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Phone System FAQ

Are long distance PIN’s needed?

Yes.  Use your existing long distance PIN when prompted.  Remember that your PIN should not be shared and all users should have their own personal PIN for long distance calls.  Send an email to phonehelp@tcnj.edu when a new PIN needs to be assigned to an existing or a new employee and be sure to copy your supervisor on that email request.

What is the default password for voicemail?

0000

How do I access my voicemail from off-campus?

Call 609-771-2222. When the announcer starts talking, immediately press the # key.  If she completes her announcement before you press #, you need to hang-up and try again. Once you successfully press #, you will be prompted for your extension/mailbox number and then your voicemail password (press # after you enter your password, but not after you enter your extension).

How do I set my out-of-office greeting?

From on-campus, simply access your voicemail and press 3 (phone manager functions) then press 6 (record out of office greeting).
From off-campus call 609-771-2222. When the announcer starts talking, immediately press the # key. If she completes her announcement before you press #, you need to hang-up and try again. Once you successfully press #, you will be prompted for your extension and then your voicemail password (press # after you enter your password, but not after you enter your extension). Once you’ve accessed the voicemail system menu, press 3 (phone manager functions) then press 6 (record out of office greeting).

To disable your out-of-office greeting use the instructions above to access your voicemail again. It will notify you that you have an out-of-office message set. Press 4 to disable it or press 5 to keep it active.

When I want to make a call, the system says I have voicemail.  Do I have to listen to the voicemail before making a call?

No, you can just dial the number you want to call.  For on-campus, that’s the 4-digit extension.  For off-campus, remember to dial 8 first, just like you’ve always done.

 

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